Privacy Policy

WHO WE ARE

  1. Low & Associates Pty Ltd (“Low & Associates”) is an Australian business which provides legal and other related services.

 

OUR POLICY

  1. The Australian Privacy Principles (“the APPs”) contained in the Privacy Act 1988(“the Privacy Act”) govern the way in which we handle your personal information. This privacy policy sets out how we handle and protect the personal information of our clients, users of our website, and other individuals we deal with (on our own or on our clients’ behalf) in the course of providing our services, in accordance with the APPs.
  1. All references to ‘us,’ ‘we’ and ‘our’ in this policy are references to Low & Associates. All references to ‘you’ and ‘your’ in this policy are references to our clients, users of our website, and other individuals we deal with (on our own or on our clients’ behalf) in the course of providing our services.
  1. This policy is reviewed periodically and maybe updated when necessary. Please review this policy from time to time for changes.
  1. We understand that privacy is important to you. If you have any questions regarding this policy, please contact us using the details provided below in the ‘Contact us’ section of this policy.

 

THE KIND OF PERSONAL INFORMATION WE COLLECT AND HOLD

  1. We collect and hold personal information about you which enables us to provide you with our professional services, act on our clients’ behalf, or otherwise do business with you.
  1. The type of personal information we collect and hold about you may include:
    • your name and contact details (such as your phone number, postal address, email address and business contact details);
    • your employment details, position description and professional background (such as your academic and professional qualifications);
    • a record of any correspondence or communication we have with you;
    • if you are a client or prospective client, any additional information which relates to you that you have either provided to us directly or instructed us to obtain;
    • if you use our website, we may collect details of your visit to the website, including traffic data, location data, and resources accessed by you.
  1. Often, such personal information is collected when it is provided by you directly. However, personal information will sometimes be provided to us by a third party. In those circumstances, we will, if reasonable, notify you of that fact and advise the purpose for which we will use that information.
  1. In some circumstances, we may also collect sensitive information about you, such as information about your racial or ethnic origin, health information, religious belief, membership of any political association or trade union, sexual orientation or criminal record. We will only collect sensitive information about you which is disclosed to us by a third party if we are authorised to do so under the Privacy Act.
  1. If you provide us with personal information (including sensitive information) about another individual, you must first obtain their consent to do so, based on this privacy policy.

 

USE AND DISCLOSURE OF PERSONAL INFORMATION

  1. We may use your personal information in the course of providing our legal and related services. This might include using your information to formally engage you as a client, to provide you with legal advice, to send you invoices, to enable us to act on your behalf or provide you with legal services, to send you communications which relate to publications, information on legal or industry-based updates, or to market or improve our service.
  1. The circumstances and ways in which we may disclose your personal information to third parties include:
    • disclosures to our service providers who we engage from time to time to operate our business, for example our information technology support team, administrative team, accounting service providers, or barristers, interpreters or translators retained;
    • disclosures to service providers engaged by you who we may be working alongside on a particular matter;
    • disclosures to other persons and bodies, where such disclosures relate to the provision of our services to our clients, for example to courts and tribunals, government and regulatory agencies or law enforcement agencies;
    • any other disclosures to which you provide your consent to us; or
    • any other disclosures which are permitted or required under the Privacy Act or any other law.

 

USE OF PERSONAL INFORMATION FOR MARKETING PURPOSES

  1. We may also use your personal information to promote and market our services and business to you, including through electronic methods such as email and SMS.
  1. If you do not want us to promote and market our services to you, please let us know using the details provided below in the ‘Contact us’ section of this policy.

 

SECURITY OF PERSONAL INFORMATION

  1. We understand the importance of maintaining the security of your personal information which is held by us. Accordingly, we endeavour to take all reasonable security measures to prevent unauthorised use of, or access to, personal information which is stored by us within our physical premises and our electronic file management systems or other IT programs which are stored offsite.
  1. Notwithstanding the above, the Internet is not a completely secure environment. You should be aware that personal information which is sent by you via the Internet can be accessed, tampered with or used in an unauthorised manner by third parties.

 

ACCESSING OR CORRECTING YOUR PERSONAL INFORMATION

  1. Under the APPs, you have a right to request access to, and correction of, your personal information.
  1. If you would like to make a request to access or correct your personal information which is held by us, please contact us using the details provided below in the ‘Contact us’ section of this policy.
  1. In most circumstances, we will provide you with access to, or correct, your personal information.
  1. If we deny you access to, or we refuse to correct, your personal information, we will provide you with our reasons for this decision.

 

PRIVACY COMPLAINTS

  1. If you have any concerns or complaints about the way in which we handle your personal information, please contact us using the details provided below in the ‘Contact us’ section of this policy. We will investigate your complaint and notify you of the outcome.
  1. If you are not satisfied with our response to your concern or complaint, you may also lodge a complaint with the Office of the Australian Information Commissioner:

 

by phone: 1300 363 992; or
online at: www.oaic.gov.au

 

CONTACT US

  1. If you have any queries regarding this privacy policy or the way in which we handle your personal information, or you like to seek access to or correction of your personal information, or lodge a complaint, you can contact us using the following contact details:

 

by phone: +61 3 9607 8594; or
by email: info@lowassociates.com.au

 

8 September 2020